- Leather Bound Books
- The Book as Art
- Fine Art Photography
In these times of mediocre or non-existent customer service, I am impressed with your commitment to providing an excellent customer experience.- Abe Schwartz
Just wanted to let you know my books arrived today (right on time!) in perfect condition. Thanks so much for the care in packing them. They are on the shelves in the library and look beautiful as well as right at home!- Nancy Van Hoozer
- Store Policies
Free Shipping Policy
As part of our continuing effort to provide impeccable customer service to our customers, Franklin Books has instituted a free shipping policy. All orders will be shipped by USPS Media Mail with tracking at no additional cost. For book orders in excess of $150, the order will be shipped by USPS Priority Mail with tracking at no additional cost. Due to the high cost of shipping collections, the collection orders will be shipped by USPS Medial Mail with tracking at no additional cost. For mailing of books, we use only BOXES and ALL are carefully reinforced and cushioned to ensure safe delivery. If you prefer an alternate method of shipment, please email service@FranklinBooks.com to discuss cost and availability. After an order is shipped, you will receive an email that will provide you with the USPS tracking number so that we both have a vehicle to track the shipment.
Unfortunately, shipping internationally is an expensive proposition. Postal rates for shipments outside of the United States are generally in the $40 price range for single books and can be significantly more expensive for multiple book shipments. If you are outside of the United States, please email us at service@FranklinBooks.com to get a quotation for shipping charges before ordering.
Unconditional Authenticity Guarantee
We unconditionally guarantee the authenticity of the signatures and inscriptions of all books. In the unlikely event that a signature is found to be a problem, we will provide a 100% money back return including the original postage fees as well as the return fees. There is no time limit on this guarantee. We keep impeccable records of your purchases and all we ask is that you provide us with advance notification and a copy of the letter from the authentication service that indicates any problem with authenticity.
As mentioned on our home page, we firmly subscribe to the belief that book collecting and buying should be a pleasant and stress free undertaking. Please buy with confidence that what you see is what you get. In the unlikely event that you feel that a book is not properly classified or described, we offer a "hassle free" return. Just email us for a return authorization and we will refund the purchase price plus shipping costs after receiving the book.
At Franklin Books, we respect your right to privacy. The personal information you exchange with us will not be shared, sold, or disclosed to third parties in any form, for any purposes, at any time. All contact and sales information including the information about products you purchase from us will remain confidential.
To ensure that all transactions and account information is submitted securely, the Franklin Books website has the highest level of Extended Validation (EV) SSL Certification from GeoTrust. The green bar and lock icon on your browser window ensures you can be confident that all transactions, account information, and credit card information is secure.